About Me

I'm Edwrelyn Buhian, a Computer Engineering student with a solid background in customer service, technical assistance, and administrative work. I'm comfortable in roles that require clear communication, organization, and problem-solving.

I've worked across different industries—including retail and technical support—and I'm currently a Service Consultant, assisting customers with warranty processing and service bookings.

At school, I've developed through leadership roles, event hosting, and active involvement in student organizations. I aim to bring reliability, professionalism, and a practical approach to every team and task I handle.

Work Experience

Service Consultant

AEG

January 2025 - Present

  • •Handles warranty claims, validates purchase documents, and checks consumer eligibility.
  • •Books technician visits and coordinates service schedules.
  • •Provides troubleshooting steps and manages customer expectations with clarity.

Technical Support Representative

November 2021 - October 2022

  • •Addressed mobile service concerns with clear troubleshooting.
  • •Provided top-notch customer service and handled escalated calls.
  • •Assisted clients using Apple, Samsung, and insurance services.

Quality Assurance Inspector

April 2021 - September 2021

  • •Conducted quality inspections and identified defects.
  • •Prepared reports and coordinated with production teams for corrective actions.

Sales Associate

September 2019 - January 2021

  • •Ensured accurate transactions and excellent customer interactions.
  • •Recommended products and maintained checkout efficiency.

What I Can Offer

Customer Service & Support

Skilled in handling inquiries, processing warranties, troubleshooting, and coordinating service appointments.

Technical Assistance

Able to provide step-by-step support for mobile devices, basic programming, and appliance-related concerns.

Administrative & Documentation Support

Experienced in record-keeping, report preparation, communication handling, and event coordination.

Event Hosting & Moderating

Confident host for school events, assemblies, and programs, ensuring smooth flow and audience engagement.

Leadership & Organization

Strong background in leading student activities, managing teams, and supporting school councils and organizations.

Creatives & Presentation

Can create clean layouts, presentations, posters, and documents using Canva, PowerPoint, and Google Workspace.

0 views